{"id":3109020,"date":"2026-04-02T14:26:48","date_gmt":"2026-04-02T21:26:48","guid":{"rendered":"https:\/\/techcrunch.com\/?p=3109020"},"modified":"2026-04-02T15:00:39","modified_gmt":"2026-04-02T22:00:39","slug":"telehealth-giant-hims-hers-says-its-customer-support-system-was-hacked","status":"publish","type":"post","link":"https:\/\/techcrunch.com\/2026\/04\/02\/telehealth-giant-hims-hers-says-its-customer-support-system-was-hacked\/","title":{"rendered":"Telehealth giant Hims &amp; Hers says its customer support system was hacked"},"content":{"rendered":"\n<p id=\"speakable-summary\" class=\"wp-block-paragraph\">Hims &amp; Hers, the telehealth company that sells weight-loss drugs and sexual health prescriptions, has confirmed a data breach affecting its third-party customer service platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The healthcare company said in a <a href=\"https:\/\/oag.ca.gov\/ecrime\/databreach\/reports\/sb24-621205\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">data breach notice<\/a> filed with the California attorney general&#8217;s office on Thursday that the hackers stole data about user requests sent to the company&#8217;s customer support team. The company said hackers broke into its third-party ticketing system between February 4 and February 7 and stole reams of support tickets, which contained personal information submitted by customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The data breach notice said the hackers took customer names and contact information, as well as other unspecified personal data that Hims &amp; Hers left redacted in the letter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Although the company says customer medical records were not affected by the breach, the nature of customer support systems means that the data may contain sensitive information about a person&#8217;s account, personal information, and healthcare.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s not yet known how many individuals had personal information compromised in the hack. Under California law, companies are required to disclose data breaches involving 500 or more state residents.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Jake Martin, a spokesperson for Hims &amp; Hers, told TechCrunch in a statement the company was hit by a social engineering attack, in which hackers trick employees into granting access to their systems. The spokesperson said the stolen data &#8220;primarily included customer names and email addresses.&#8221; The company did not say what specific types of data were taken, when asked by TechCrunch.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The company would not say if it has received any communication from the hackers, such as a demand for money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In recent months, customer support and ticketing systems have become rich targets for financially motivated hackers, who have raided databases containing customer information and extorted companies into paying a ransom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Last year, Discord had <a href=\"https:\/\/techcrunch.com\/2025\/10\/09\/discord-suffers-data-breach-impacting-at-least-70000-users\/\" target=\"_blank\" rel=\"noreferrer noopener\">a data breach<\/a> that affected its customer support ticketing system and exposed the government-issued IDs of around 70,000 people who had submitted their driver&#8217;s licenses and passports to the company to verify their age.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The U.S. telehealth giant says hackers stole customer support ticket data over the course of several days in February.<\/p>\n","protected":false},"author":133574210,"featured_media":2194111,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"tc-featured-article":false,"tc-header-option":"","tc-breaking-news":false,"tc-article-brief":false,"carmot_uuid":"","apple_news_api_created_at":"2026-04-02T21:26:54Z","apple_news_api_id":"30c38239-6fdd-4362-9057-f5d2b6b3e9fa","apple_news_api_modified_at":"2026-04-02T22:00:12Z","apple_news_api_revision":"AAAAAAAAAAAAAAAAAAAAAA==","apple_news_api_share_url":"https:\/\/apple.news\/AMMOCOW_dQ2KQV_XStrPp-g","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_is_hidden":false,"apple_news_is_paid":false,"apple_news_is_preview":false,"apple_news_is_sponsored":false,"apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"tc_subtitle":"","tc_featured_image_disabled":false,"tc_exclude_from_rss_feed":false,"tc_exclude_from_content_rivers":false,"footnotes":""},"categories":[21587494],"tags":[965824,51312,6148720,576697292],"tc_region":[],"tc_event":[],"tc_storyline_tax":[],"coauthors":[576607994],"class_list":["post-3109020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-security","tag-cybersecurity","tag-telehealth","tag-cyberattack","tag-hims-hers"],"apple_news_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Telehealth giant Hims &amp; 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